Customer 360°
Build your customer 360 on one reconciled record
Commercient uses Account Matching to align the same customer across your ERP, CRM, support, and billing systems, then brings the data together in a Data Lake.
How it works
Across systems
Records get connected
An account exists in the ERP and the CRM
Account Matching links them to one customer
A support organization is created
It is matched to the same customer
All systems to Data Lake
Everything lands in one database
A matched customer is updated anywhere
The Data Lake holds one governed record
An analyst needs customer data
They query one database instead of four exports
Any system to workflow
Changes trigger action
A customer record changes in any system
A workflow starts for the right team
A high-value account opens a support case
The account owner is notified
Data Lake to AI
Anyone can ask a question
A rep asks which customers are overdue
An AI agent answers from the reconciled data
A manager asks for last orders by account
The agent returns them within its key's access
Trusted by teams from Fortune 500s to startups
See why more customers are choosing Commercient than any other solution
Commercient gets the SYSPRO data to our sales team as quickly as possible. So they’re armed with information when they’re looking at leads and opportunities in Salesforce.
We had an odd ERP system, and Commercient were one of the few that were able to really support it well.
The sales guys on the US side were so impressed with how we’ve been doing this that now our Netherlands office wants the same sort of feel and the same efficiency on their team.
We have inventory, buy/sell pricing, and customer details all synced over to Salesforce.. so Commercient definitely helps us.
We structure HubSpot records for a complete customer view
Frequently asked questions (FAQs)
A CDP typically sits on top of already-reconciled data; Commercient does the reconciliation itself, at the ERP-CRM level, so whatever sits on top (a CDP, a BI tool, or an AI agent) starts from an accurate record.
If your support platform is connected, its data can be included in the same reconciled view alongside ERP and CRM data.
Commercient connects systems such as Salesforce, HubSpot, NetSuite, Zendesk, and Microsoft Dynamics 365, among 550+ supported systems. Tell us what you run and we will confirm the fit.
Commercient connects ERP, CRM and eCommerce systems so each one holds up-to-date data from the others. It supports 550+ systems, including 120+ ERPs, through 70,000+ prebuilt connectors, with scheduled sync, event-driven automation, a governed Data Lake and AI agents.
Commercient implementations on templated systems typically take 6–8 weeks, and more custom systems take 8–12+ weeks. The work runs in stages: onboarding, installation, an ERP-to-CRM phase, and a CRM-to-ERP phase if you need data to flow back.
No. Commercient connects to the ERP and CRM you already run and keeps them in sync, so you keep each system as it is.
