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SAP
Zoom

Connect SAP to Zoom Contact Center

Bring SAP customer account context into Zoom Contact Center so support teams resolve order and billing issues without needing ERP access.

The world’s most innovative companies run on Commercient

SYNC data between SAP and Zoom Contact Center

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  • Update SAP Customer Master Records from Zoom Contact Center Account Data
  • View SAP Incoming Payments Status in Zoom Contact Center Tickets
  • Sync SAP Customer Account Status to Zoom Contact Center
  • Connect Zoom Contact Center Tickets Resolution to SAP Records
  • Import Zoom Contact Center New Contacts into SAP Customer Master Records
  • Sync SAP Credit Memos to Zoom Contact Center for Dispute Handling
*Connection pairings may vary based on your platform specifications

Why Commercient?

With Commercient, you can integrate everything from basic data entry to on-premise or cloud-based end-to-end processes.

Billing query resolution

Surface SAP Billing Documents, Credit Memos and Incoming Payments inside Zoom Contact Center tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

Order status and fulfilment visibility

Sync SAP Sales Orders status and shipment data to Zoom Contact Center so support agents can update customers on order progress and expected delivery without ERP access.

Escalation and priority management

Sync SAP customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

Product return and credit handling

Connect SAP Credit Memos to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

Trusted by teams from Fortune 500s to startups

See why more customers are choosing Commercient than any other solution

Commercient gets the SYSPRO data to our sales team as quickly as possible. So they’re armed with information when they’re looking at leads and opportunities in Salesforce.

Virgilio Felix
Chief Operating Officer at Café Spice

We had an odd ERP system, and Commercient were one of the few that were able to really support it well.

Todd Brown
Director of Lab Products and Electronic Materials at Polysciences

The sales guys on the US side were so impressed with how we’ve been doing this that now our Netherlands office wants the same sort of feel and the same efficiency on their team.

Vashti Ramgoolam
Director of Sales Administration at AudioQuest

We have inventory, buy/sell pricing, and customer details all synced over to Salesforce.. so Commercient definitely helps us.

Andrew Williams
General Manager at Maxijet Australia
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Make work flow with Commercient agents

Level up your SAP to Zoom Contact Center integration with Agentic AI. Securely extract, summarize, and transform your integration data.

About SAP

SAP is a global ERP platform for large and enterprise businesses, managing financials, supply chain, procurement, HR, manufacturing and business operations at scale.

About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

What customers have to say

Excellent 4.8 416 reviews

Where would you like to leave a review?

Verified G2 user

★★★★★

Infor Visual to Salesforce

It has been a pleasure working with Commericent on the integration of our ERP and CRM systems. The success, application, and technical support teams have been extremely reliable in assisting with the integration. The Help Desk center streamlined timely support when needed. SYNC is solving the need for manual data entry into our CRM system by syncing new records and updating existing records on a daily basis,…

Verified G2 user

★★★★★

Easy to Use

Very easy to implement. Customer support is easy to deal with. Sync between SAP B1 and Salesforce.

Verified G2 user

★★★★★

Fantastic product and pre/post live support!

Very configurable and reliable. Set it and forget it! Once you map your data and set the SYNC schedule, you honestly forget about the background process. Reliable uptime and logic prevents a need to touch. 2 way sync. Quotes and Orders sync to Epicor ERP. Company and contact management in both systems. Double Entry Demolition.

HEULE Precision Tools

★★★★★

We sought a solution to sync data from Epicor Prophet 21 to Zoho CRM and found our answer in Commercient. The setup process, led by Matt Fischer, was straightforward and trouble-free, and we've been enjoying seamless data synchronization for about 8 months now. I would highly recommend Commercient since it has significantly improved our internal sales team's accessibility to order information on the go.

Darrell Green

★★★★★

With Commercient's help, we've been able to seamlessly integrate our CRM's, allowing for smooth information transfer between Acumatica and Zoho. The team, especially Lynnette and Fernando, has been exceptional in ensuring all our issues are resolved. I would highly recommend Commercient for their tremendous support and ability to effectively cross-integrate our CRM's.

Jon Chouinard

★★★★★

Great tool to sync your ERP and CRM

Rob Mogolov

★★★★★

Before partnering with Commercient, we were juggling two different systems to manage our business - INFOR for ERP and ZOHO for CRM. Commercient seamlessly linked these systems, improving our reporting efficiency and providing greater visibility for our sales team.

Jon C.

★★★★★

ERP Sync review

It has worked great for many years and have used it for at least 8 years. This works in the background and updates our CRM daily. Allows us to not do double entry of data. We are able to bring in inventory data along with product information easily to our CRM.

Verified G2 user

★★★★★

Effortless ERP-to-CRM Connection That Streamlines Internal Processes

Easily connects our ERP to the CRM to make internal processes easy. It allows us to not do double efforts in entering data

Verified G2 user

★★★★★

ERP and CRM Integrations

Communication - their team is very clear about needs, goals and outcomes High - we could not complete the process without them Commercient is working with us to integrate our ERP information into our CRM, giving us broader visibility into performance, inventory, and other key details across the organization.

Shane Merritt

★★★★★

We've been using Commercient to sync our ERP and CRM data since 2017. For us, it really was set it and forget it. The team helped us with the initial set up and now the information syncs effortlessly. I definitely recommend Commercient. We save so much time!

Chris Newville

★★★★★

We migrated from Sage 100 to X3 in 2018. Commercient has been instrumental to merging data from X3 to Salesforce. We've built detailed sales reports and living dashboards so our sales team can keep track of order entry, purchase orders, invoices, payments, and commissions.

Clark, D.

★★★★★

Workflow complete!

Santiago and his team were great and very instrumental in helping me set up a workflow for our members. I couldn't have done it without them!

Verified G2 user

★★★★★

Eliminates Double Syncing and Manual Data Entry—A Huge Time-Saver

A major benefit is that the integration eliminates double syncing and reduces the need for manual data entry, which saves time and greatly lowers the risk of human error. As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy, effectively resolving our…

Christopher Mundey

★★★★★

As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy.

Verified G2 user

★★★★★

ERP Insights Seamlessly Integrated into Our CRM

Bringing access and insight of our ERP system into our CRM. Monitoring realtime company wide performance.

Nick N.

★★★★★

Great product

Fantastic!! Once we were live, it's been a great experience and one I'd happily recommend to anyone. It works fantastically well, it's a great product and helps our Finance team in their day to day operations.

Frequently asked questions (FAQs)

Commercient can surface SAP Credit Memos data inside Zoom Contact Center so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

Yes, Commercient can sync SAP Material Master Records data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.

Commercient can support syncing SAP Customer Master Records to Zoom Contact Center and importing Zoom Contact Center new contacts back into SAP when included in scope. Direction and object coverage depend on project configuration.

Commercient can sync SAP Stock Data and Material Master Records availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

Commercient can sync SAP customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.
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Commercient is an AI-first software company based in Atlanta, that connects ERP, CRM, eCommerce, and related systems through its cloud-hosted integration platform, with reusable templates and AI-assisted tools.
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