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Salesforce
PagerDuty

Connect PagerDuty to Salesforce

Trigger an automatic workflow in Salesforce the moment something happens in PagerDuty. Commercient Pulse handles the handoff in real time.

The world’s most innovative companies run on Commercient

Most popular PagerDuty + Salesforce Pulses

Salesforce
PagerDuty
When a new incident is triggered in PagerDuty, Pulse automatically creates a new Opportunity in Salesforce.
Salesforce
PagerDuty
When an incident is acknowledged in PagerDuty, Pulse automatically creates a new Opportunity in Salesforce.
Salesforce
PagerDuty
When an incident is resolved in PagerDuty, Pulse automatically creates a new Opportunity in Salesforce.
Salesforce
PagerDuty
When a Case is opened in Salesforce, Pulse automatically creates a new Incident in PagerDuty.
Salesforce
PagerDuty
When a new Opportunity is created in Salesforce, Pulse automatically creates a new Incident in PagerDuty.
Salesforce
PagerDuty
When an Opportunity's stage changes in Salesforce, Pulse automatically creates a new Incident in PagerDuty.
*Pulses may vary based on your platform specifications

Why Commercient?

With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.

Incident automation

When an on-call schedule changes in PagerDuty, Pulse fires instantly and creates a new Opportunity in Salesforce, so your team can act the moment it happens instead of waiting for someone to notice and follow up by hand.

Opportunity automation

When an Opportunity's stage changes in Salesforce, Pulse automatically triggers the matching action in PagerDuty, so someone doesn't have to do it manually. It can create a new Incident the moment the event fires.

PagerDuty → Salesforce alerts

Because each Pulse workflow is a single, one-way trigger, you can wire up exactly the alert you need. For example, notify the right person the instant an incident is acknowledged in PagerDuty, without waiting on a scheduled batch job.

Salesforce → PagerDuty alerts

The same pattern works in reverse as its own independent workflow. Set up a second Pulse trigger so that a Case is opened in Salesforce kicks off its own automatic action back in PagerDuty.

Trusted by teams from Fortune 500s to startups

See why more customers are choosing Commercient than any other solution

Commercient gets the SYSPRO data to our sales team as quickly as possible. So they’re armed with information when they’re looking at leads and opportunities in Salesforce.

Virgilio Felix
Chief Operating Officer at Café Spice

We had an odd ERP system, and Commercient were one of the few that were able to really support it well.

Todd Brown
Director of Lab Products and Electronic Materials at Polysciences

The sales guys on the US side were so impressed with how we’ve been doing this that now our Netherlands office wants the same sort of feel and the same efficiency on their team.

Vashti Ramgoolam
Director of Sales Administration at AudioQuest

We have inventory, buy/sell pricing, and customer details all synced over to Salesforce.. so Commercient definitely helps us.

Andrew Williams
General Manager at Maxijet Australia
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Level up your PagerDuty to Salesforce integration with Agentic AI. Securely extract, summarize, and transform your integration data.

About PagerDuty

PagerDuty is a developer and DevOps platform used to manage code, deployments and infrastructure.

About Salesforce

Salesforce is a CRM platform used to manage contacts, deals and sales pipelines.

What customers have to say

Excellent 4.8 416 reviews

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Chris Newville

★★★★★

We migrated from Sage 100 to X3 in 2018. Commercient has been instrumental to merging data from X3 to Salesforce. We've built detailed sales reports and living dashboards so our sales team can keep track of order entry, purchase orders, invoices, payments, and commissions.

Verified G2 user

★★★★★

Eliminates Double Syncing and Manual Data Entry—A Huge Time-Saver

A major benefit is that the integration eliminates double syncing and reduces the need for manual data entry, which saves time and greatly lowers the risk of human error. As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy, effectively resolving our…

Christopher Mundey

★★★★★

As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy.

Max H.

★★★★★

Reliable Integration That Improves Visibility

Overall, it's been a reliable integration that has improved how our sales and operations teams access data. Once set up, it runs consistently and has made reporting and forecasting much easier. The ability to sync Sage 50 data directly into Salesforce, especially customer records and sales orders.

Verified G2 user

★★★★★

Effortless Synchronization with Commercient SYNC

I use Commercient SYNC to sync our Sage accounting software with Salesforce. It updates any product pricing changes in Sage to Salesforce and creates orders in Sage from Salesforce orders, saving us the time of double entry. It just works in the background and I don't have to think about it. It's customizable, so if our workflow changes, we can adapt the integration to handle it. I don't have to spend a lot of…

Max Hampton

★★★★★

We use Commercient to sync data between Sage 50 and Salesforce, including customer records and sales orders. It's been a reliable solution that gives our team better visibility without switching between systems.

Shepherd Specialty Papers

★★★★★

As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects.

Nathan Marzion

★★★★★

Commercient has been instrumental in maintaining consistent data between our Salesforce and Epicor systems, providing us with a reliable and efficient sync.

Jenna J.

★★★★★

Salesforce/Commercient Sync

The implementation was quick and simple. All of the data that we requested to sync has been connected. It has been a positive change for our business. The best feature is the real-time visibility it gives us into our ERP data directly within Salesforce.

Verified G2 user

★★★★★

Commercient SYNC + ERP + Salesforce

Commercient SYNC provides seamless, near real-time integration between our ERP and Salesforce, giving our team easy access to critical customer and order data. It’s user-friendly, reliable, and has greatly improved cross-department visibility and efficiency. Commercient SYNC seamlessly connects our ERP data with Salesforce allowing our teams visibility across departments.

Jenna Jakel

★★★★★

We have had a great experience using Commercient Sync to integrate our ERP system with Salesforce. The integration has been seamless and reliable, giving our team real-time access to critical data.

Verified G2 user

★★★★★

Commercient Integration

Great customer service. Very knowledgeable in syncing Sage 300 to Salesforce. This is helping our reps in the field have access to their accounts for better visibility of what is going on.

Verified G2 user

★★★★★

Ease To Order Entry

Commercient easily transfers data from Salesforce to Syspro. Data is accurate and we were able to ensure all fields are getting populated appropriately. We are benefiting by efficient data transfer to eliminate overhead.

Verified G2 user

★★★★★

Duplication error Salesforce/Sage 50

I like the ease of use between Salesforce and Sage. Customer service support was great and helped guide me to correct the issue. Joseph Anthony Menchavez was amazing at helping me. Syncing data between CRM and ERP with ease.

Luke S.

★★★★★

Integrating Salesforce + Sage = More visibility and more selling

For the most part, the Commercient sync is entirely hands-free and required very little effort from our business. Commercient is extremely professional and thorough. We have been customers for over a decade and have always experienced top-tier service and support.

Jon Chouinard

★★★★★

Great tool to sync your ERP and CRM

Jon C.

★★★★★

ERP Sync review

It has worked great for many years and have used it for at least 8 years. This works in the background and updates our CRM daily. Allows us to not do double entry of data. We are able to bring in inventory data along with product information easily to our CRM.

Verified G2 user

★★★★★

Effortless ERP-to-CRM Connection That Streamlines Internal Processes

Easily connects our ERP to the CRM to make internal processes easy. It allows us to not do double efforts in entering data

Verified G2 user

★★★★★

ERP and CRM Integrations

Communication - their team is very clear about needs, goals and outcomes High - we could not complete the process without them Commercient is working with us to integrate our ERP information into our CRM, giving us broader visibility into performance, inventory, and other key details across the organization.

Shane Merritt

★★★★★

We've been using Commercient to sync our ERP and CRM data since 2017. For us, it really was set it and forget it. The team helped us with the initial set up and now the information syncs effortlessly. I definitely recommend Commercient. We save so much time!

Verified G2 user

★★★★★

ERP Insights Seamlessly Integrated into Our CRM

Bringing access and insight of our ERP system into our CRM. Monitoring realtime company wide performance.

Nick N.

★★★★★

Great product

Fantastic!! Once we were live, it's been a great experience and one I'd happily recommend to anyone. It works fantastically well, it's a great product and helps our Finance team in their day to day operations.

Verified G2 user

★★★★★

Works Perfectly and Smoothly Every Time

The fact that it works so well, its the bit of tech that works perfectly and does its job smoothly Passing data between our ERP and CRM ensuring Finance teams work efficiently and effectively with the right data at all times

Mark Riley

★★★★★

Commercient has been incredibly valuable in connecting our ERP to our CRM, a process our technical team didn't have the capacity to handle ourselves at the time.

Nick Norris

★★★★★

Whilst initial set up was slow as we have limited resources and IT infrastructure, since implementation, it has been a breeze.

Mark R.

★★★★★

Heavy workloads can be reduced with this automated process

They have been friendly and helpful whenever we have questions and are more than willing to meet if needed. They handled the heavy lifting for us and didn't require much of a technical specialist to assist if we didn't have one available.

Frequently asked questions (FAQs)

A Pulse workflow starts from a specific event in PagerDuty, such as an on-call schedule changes, and runs a single defined action in Salesforce each time that event fires. Exact triggers and actions are configured per workflow.

Yes. Pulse listens for the event in PagerDuty and pushes the update to Salesforce as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.

Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when an Opportunity's stage changes in Salesforce, the update flows back into PagerDuty automatically.

Pulse workflows are event-driven, so they react as soon as PagerDuty emits the triggering event. Reaction time is typically within seconds, depending on how quickly PagerDuty delivers the event.

No. Pulse workflows are configured, not coded. Commercient sets up the trigger in PagerDuty and the matching action in Salesforce for you, so no in-house development work is required.
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Commercient is an AI-first software company based in Atlanta, that connects ERP, CRM, eCommerce, and related systems through its cloud-hosted integration platform, with reusable templates and AI-assisted tools.
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