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YouTube
Help Scout

Connect Help Scout to YouTube

Trigger an automatic workflow in YouTube the moment something happens in Help Scout. Commercient Pulse handles the handoff in real time.

The world’s most innovative companies run on Commercient

Most popular Help Scout + YouTube Pulses

YouTube
Help Scout
When a satisfaction rating is submitted in Help Scout, Pulse automatically logs the Video in YouTube.
YouTube
Help Scout
When a new conversation is started in Help Scout, Pulse automatically logs the Video in YouTube.
YouTube
Help Scout
When a conversation is resolved in Help Scout, Pulse automatically logs the Video in YouTube.
YouTube
Help Scout
When a comment is posted in YouTube, Pulse automatically opens a new Conversation in Help Scout.
YouTube
Help Scout
When a livestream starts in YouTube, Pulse automatically opens a new Conversation in Help Scout.
YouTube
Help Scout
When a new video is uploaded in YouTube, Pulse automatically opens a new Conversation in Help Scout.
*Pulses may vary based on your platform specifications

Why Commercient?

With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.

Conversation automation

When a customer replies in Help Scout, Pulse fires instantly and logs the Video in YouTube, so your team can act the moment it happens instead of waiting for someone to notice and follow up by hand.

Video automation

When a new video is uploaded in YouTube, Pulse automatically triggers the matching action in Help Scout, so someone doesn't have to do it manually. It can open a new Conversation the moment the event fires.

Help Scout → YouTube alerts

Because each Pulse workflow is a single, one-way trigger, you can wire up exactly the alert you need. For example, notify the right person the instant a new conversation is started in Help Scout, without waiting on a scheduled batch job.

YouTube → Help Scout alerts

The same pattern works in reverse as its own independent workflow. Set up a second Pulse trigger so that a comment is posted in YouTube kicks off its own automatic action back in Help Scout.

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See why more customers are choosing Commercient than any other solution

Commercient gets the SYSPRO data to our sales team as quickly as possible. So they’re armed with information when they’re looking at leads and opportunities in Salesforce.

Virgilio Felix
Chief Operating Officer at Café Spice

We had an odd ERP system, and Commercient were one of the few that were able to really support it well.

Todd Brown
Director of Lab Products and Electronic Materials at Polysciences

The sales guys on the US side were so impressed with how we’ve been doing this that now our Netherlands office wants the same sort of feel and the same efficiency on their team.

Vashti Ramgoolam
Director of Sales Administration at AudioQuest

We have inventory, buy/sell pricing, and customer details all synced over to Salesforce.. so Commercient definitely helps us.

Andrew Williams
General Manager at Maxijet Australia
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About Help Scout

Help Scout is a customer support platform used to manage tickets, conversations and service requests.

About YouTube

YouTube is a social media platform used to publish content and engage with audiences.

What customers have to say

Excellent 4.8 416 reviews

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Darrell Green

★★★★★

With Commercient's help, we've been able to seamlessly integrate our CRM's, allowing for smooth information transfer between Acumatica and Zoho. The team, especially Lynnette and Fernando, has been exceptional in ensuring all our issues are resolved. I would highly recommend Commercient for their tremendous support and ability to effectively cross-integrate our CRM's.

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Workflow complete!

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Verified G2 user

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Heavy workloads can be reduced with this automated process

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Verified G2 user

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Long and complicated process but they stuck with us the whole time.

The customer support has been pretty good. It has been over 2 years trying to get this to work in our system, and we are finally getting close to having it the way we need it. They have been very helpful, and haven't charged for additional support except for very specific out of scope things. It is soon going to be allowing us to reduce data entry. We have to enter information in two and sometimes three systems.…

Ryckman, C.

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Commercient Hits The Mark

If you're looking for a way to sync Sage with HubSpot to import quotes or other information, Commercient is the way to go. Commercient was there through the entire process to help and the end results are incredible.

Verified G2 user

★★★★★

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Easy to setup, and their technical team was very knowledgeable and eager to help. Our data syncing from Sage to Zoho CRM

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Zoho - Sage Commercient Integration

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Verified G2 user

★★★★★

Commercient Integration

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Verified G2 user

★★★★★

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Verified G2 user

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HEULE Precision Tools

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Great tool to sync your ERP and CRM

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★★★★★

Before partnering with Commercient, we were juggling two different systems to manage our business - INFOR for ERP and ZOHO for CRM. Commercient seamlessly linked these systems, improving our reporting efficiency and providing greater visibility for our sales team.

Jon C.

★★★★★

ERP Sync review

It has worked great for many years and have used it for at least 8 years. This works in the background and updates our CRM daily. Allows us to not do double entry of data. We are able to bring in inventory data along with product information easily to our CRM.

Verified G2 user

★★★★★

Effortless ERP-to-CRM Connection That Streamlines Internal Processes

Easily connects our ERP to the CRM to make internal processes easy. It allows us to not do double efforts in entering data

Verified G2 user

★★★★★

ERP and CRM Integrations

Communication - their team is very clear about needs, goals and outcomes High - we could not complete the process without them Commercient is working with us to integrate our ERP information into our CRM, giving us broader visibility into performance, inventory, and other key details across the organization.

Chris Newville

★★★★★

We migrated from Sage 100 to X3 in 2018. Commercient has been instrumental to merging data from X3 to Salesforce. We've built detailed sales reports and living dashboards so our sales team can keep track of order entry, purchase orders, invoices, payments, and commissions.

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As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy.

Verified G2 user

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ERP Insights Seamlessly Integrated into Our CRM

Bringing access and insight of our ERP system into our CRM. Monitoring realtime company wide performance.

Frequently asked questions (FAQs)

A Pulse workflow starts from a specific event in Help Scout, such as a customer replies, and runs a single defined action in YouTube each time that event fires. Exact triggers and actions are configured per workflow.

Yes. Pulse listens for the event in Help Scout and pushes the update to YouTube as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.

Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a new video is uploaded in YouTube, the update flows back into Help Scout automatically.

Pulse workflows are event-driven, so they react as soon as Help Scout emits the triggering event. Reaction time is typically within seconds, depending on how quickly Help Scout delivers the event.

No. Pulse workflows are configured, not coded. Commercient sets up the trigger in Help Scout and the matching action in YouTube for you, so no in-house development work is required.
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Commercient is an AI-first software company based in Atlanta, that connects ERP, CRM, eCommerce, and related systems through its cloud-hosted integration platform, with reusable templates and AI-assisted tools.
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