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Help Scout
Asana

Connect Asana to Help Scout

Trigger an automatic workflow in Help Scout the moment something happens in Asana. Commercient Pulse handles the handoff in real time.

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Most popular Asana + Help Scout Pulses

Help Scout
Asana
When a task is marked complete in Asana, Pulse automatically opens a new Conversation in Help Scout.
Help Scout
Asana
When a task is assigned in Asana, Pulse automatically opens a new Conversation in Help Scout.
Help Scout
Asana
When a due date is set on a task in Asana, Pulse automatically opens a new Conversation in Help Scout.
Help Scout
Asana
When a new conversation is started in Help Scout, Pulse automatically creates a new Task in Asana.
Help Scout
Asana
When a conversation is resolved in Help Scout, Pulse automatically creates a new Task in Asana.
Help Scout
Asana
When a customer replies in Help Scout, Pulse automatically creates a new Task in Asana.
*Pulses may vary based on your platform specifications

Why Commercient?

With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.

Task automation

When a new task is created in Asana, Pulse fires instantly and opens a new Conversation in Help Scout, so your team can act the moment it happens instead of waiting for someone to notice and follow up by hand.

Conversation automation

When a customer replies in Help Scout, Pulse automatically triggers the matching action in Asana, so someone doesn't have to do it manually. It can create a new Task the moment the event fires.

Asana → Help Scout alerts

Because each Pulse workflow is a single, one-way trigger, you can wire up exactly the alert you need. For example, notify the right person the instant a task is assigned in Asana, without waiting on a scheduled batch job.

Help Scout → Asana alerts

The same pattern works in reverse as its own independent workflow. Set up a second Pulse trigger so that a new conversation is started in Help Scout kicks off its own automatic action back in Asana.

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See why more customers are choosing Commercient than any other solution

Commercient gets the SYSPRO data to our sales team as quickly as possible. So they’re armed with information when they’re looking at leads and opportunities in Salesforce.

Virgilio Felix
Chief Operating Officer at Café Spice

We had an odd ERP system, and Commercient were one of the few that were able to really support it well.

Todd Brown
Director of Lab Products and Electronic Materials at Polysciences

The sales guys on the US side were so impressed with how we’ve been doing this that now our Netherlands office wants the same sort of feel and the same efficiency on their team.

Vashti Ramgoolam
Director of Sales Administration at AudioQuest

We have inventory, buy/sell pricing, and customer details all synced over to Salesforce.. so Commercient definitely helps us.

Andrew Williams
General Manager at Maxijet Australia
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Level up your Asana to Help Scout integration with Agentic AI. Securely extract, summarize, and transform your integration data.

About Asana

Asana is a productivity platform used to manage tasks, documents and team collaboration.

About Help Scout

Help Scout is a customer support platform used to manage tickets, conversations and service requests.

What customers have to say

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Darrell Green

★★★★★

With Commercient's help, we've been able to seamlessly integrate our CRM's, allowing for smooth information transfer between Acumatica and Zoho. The team, especially Lynnette and Fernando, has been exceptional in ensuring all our issues are resolved. I would highly recommend Commercient for their tremendous support and ability to effectively cross-integrate our CRM's.

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Clark, D.

★★★★★

Workflow complete!

Santiago and his team were great and very instrumental in helping me set up a workflow for our members. I couldn't have done it without them!

Verified G2 user

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Time-Saving Sync That Streamlines Our Work

The sync really helps saves time and effort Commercient lets us keep our information in one place. It saves our reps time because they don’t have to re-enter the same information.

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★★★★★

Heavy workloads can be reduced with this automated process

They have been friendly and helpful whenever we have questions and are more than willing to meet if needed. They handled the heavy lifting for us and didn't require much of a technical specialist to assist if we didn't have one available.

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★★★★★

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Commercient has been so helpful with connecting our accounting software to our CRM program. Their customer service is top notch.

Verified G2 user

★★★★★

Long and complicated process but they stuck with us the whole time.

The customer support has been pretty good. It has been over 2 years trying to get this to work in our system, and we are finally getting close to having it the way we need it. They have been very helpful, and haven't charged for additional support except for very specific out of scope things. It is soon going to be allowing us to reduce data entry. We have to enter information in two and sometimes three systems.…

Ryckman, C.

★★★★★

Commercient Hits The Mark

If you're looking for a way to sync Sage with HubSpot to import quotes or other information, Commercient is the way to go. Commercient was there through the entire process to help and the end results are incredible.

Verified G2 user

★★★★★

Great Integration

Easy to setup, and their technical team was very knowledgeable and eager to help. Our data syncing from Sage to Zoho CRM

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★★★★★

Zoho - Sage Commercient Integration

Great integration partner, tech and developers were always helpful. Easy to use and implement! Techs are always eager to help, support is great!

Verified G2 user

★★★★★

Commercient Integration

Great customer service. Very knowledgeable in syncing Sage 300 to Salesforce. This is helping our reps in the field have access to their accounts for better visibility of what is going on.

Verified G2 user

★★★★★

Good Sync Service

Easy to use, not much to do after setup. Customer service is very helpful. We need to transfer data between our ERP and our CRM.

Verified G2 user

★★★★★

Very helpful team

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HEULE Precision Tools

★★★★★

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★★★★★

Great tool to sync your ERP and CRM

Rob Mogolov

★★★★★

Before partnering with Commercient, we were juggling two different systems to manage our business - INFOR for ERP and ZOHO for CRM. Commercient seamlessly linked these systems, improving our reporting efficiency and providing greater visibility for our sales team.

Jon C.

★★★★★

ERP Sync review

It has worked great for many years and have used it for at least 8 years. This works in the background and updates our CRM daily. Allows us to not do double entry of data. We are able to bring in inventory data along with product information easily to our CRM.

Verified G2 user

★★★★★

Effortless ERP-to-CRM Connection That Streamlines Internal Processes

Easily connects our ERP to the CRM to make internal processes easy. It allows us to not do double efforts in entering data

Verified G2 user

★★★★★

ERP and CRM Integrations

Communication - their team is very clear about needs, goals and outcomes High - we could not complete the process without them Commercient is working with us to integrate our ERP information into our CRM, giving us broader visibility into performance, inventory, and other key details across the organization.

Chris Newville

★★★★★

We migrated from Sage 100 to X3 in 2018. Commercient has been instrumental to merging data from X3 to Salesforce. We've built detailed sales reports and living dashboards so our sales team can keep track of order entry, purchase orders, invoices, payments, and commissions.

Christopher Mundey

★★★★★

As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy.

Verified G2 user

★★★★★

ERP Insights Seamlessly Integrated into Our CRM

Bringing access and insight of our ERP system into our CRM. Monitoring realtime company wide performance.

Frequently asked questions (FAQs)

A Pulse workflow starts from a specific event in Asana, such as a new task is created, and runs a single defined action in Help Scout each time that event fires. Exact triggers and actions are configured per workflow.

Yes. Pulse listens for the event in Asana and pushes the update to Help Scout as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.

Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a customer replies in Help Scout, the update flows back into Asana automatically.

Pulse workflows are event-driven, so they react as soon as Asana emits the triggering event. Reaction time is typically within seconds, depending on how quickly Asana delivers the event.

No. Pulse workflows are configured, not coded. Commercient sets up the trigger in Asana and the matching action in Help Scout for you, so no in-house development work is required.
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Commercient is an AI-first software company based in Atlanta, that connects ERP, CRM, eCommerce, and related systems through its cloud-hosted integration platform, with reusable templates and AI-assisted tools.
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