SYNC Helps Vital Parts to Work Faster and Better Serve Their Customers
“SYNC shows us the transparency of sales that have gone through, and being able to track who’s sold what to which customer.”
Mike Holt, Managing Director at Vital Parts
Vital Parts utilizes Sage 50 UK for operations and finance, and leveraged Zoho One, a suite of business apps including Zoho Enterprise CRM. The company improved managing leads, quotes, service, customers, and much more. It’s also customizable to their specifications.
The sales team needed easy and immediate access to ERP data. They worked with Paul Barry, Commercient’s full-time, UK-based Account Executive, to implement a Sage 50 UK and Zoho data connection via SYNC, the #1 data integration platform for sales.
With SYNC, Vital Parts can access Sage 50 UK data such as customer information, invoicing, sales order history, and more directly in Zoho Enterprise CRM. New accounts, sales orders, and RMAs, created in CRM are SYNC’d to ERP, saving time through automation.
“Commercient puts the customer first, and ensures they’re available when the customer is available,” commended Mike Holt. “And the ticket process is very organized for support. For us at Vital Parts, it’s been seamless, and the best company I’ve dealt with for being as organized.”
Vital Parts Ltd is a Plastic, Rubber & Metal Component manufacturer based in Maidstone, Kent, UK. They are committed to providing a vast range of high quality standard product lines, along with the ability to manufacture bespoke solutions.
Implement a state-of-the-art suite of business apps, including CRM
Important data between Sage 50 UK and Zoho Enterprise CRM remained siloed
There isn’t an easy way to access a customer’s credit account
Zoho One, featuring Zoho Enterprise CRM
Commercient SYNC, the #1 data integration platform for sales
Commercient SYNC’s credit data from ERP to CRM
Vital Parts modernized business operations and enhanced sales processes
A two-way SYNC streamlines and automates important data between ERP and CRM
The sales team can view the status of a client’s credit account