The best business is the one that can keep its customers smiling all throughout the year. After all, the customer can greatly determine the success or failure of a business. With that said, we’ve come up with some quick tips that you can do now to keep your clients smiling all throughout the year.
Tip #1: Use Technology To Assist Your Customers
Technology is very much important to connecting with your clients on a deeper level, and is a great way to keep them smiling throughout the year. Here are some technologies that you can use to better serve your customers and keep them happy.
- Live chat: This allows the people that visit your site to engage with your company. For instance, if visitors want to ask you questions, need help with navigation or want to find valuable information, with live chat, you can answer questions on the spot and in real-time. This gives them the instant help they are looking for. At Commercient, we give all our clients the opportunity to communicate with us using live chat. Our highly skilled reps are available to help out with questions or support, Monday through Friday.
- Social media: You can also make your clients smile through your engaging posts on social media. We engage with our customers on all our social media channels, including Facebook, LinkedIn and Twitter. If you haven’t done so already, please add us.
Tip #2: Resolve Problems Quickly
If you still operate in a 9-to-5 time frame in delivering customer service, you are behind. They want timely and effective resolutions, and the option to contact you whenever and however they please. Whether it be through a social media channel or live chat.
LivePerson research found that 82% of consumers believe that getting their issues resolved quickly is the most important factor in a great customer service experience. Therefore, your reps must try to solve customer issues as soon as they are recognized. This means they must be available at all times, because if your clients don’t receive the support they need at the time they need it, there is a chance that they will find someone else who will. At Commercient, we serve our customers using live chat, social media, email, and phone, and our reps are available to help.
Tip #3: Keep Your Customers Updated
If you want to keep your customers smiling, one of your main goals should be to keep your clients and prospects engaged and updated. You should communicate company news, current events, special promotions, product updates and new products, address troubleshooting issues and FAQs, and much more.
By keeping them in the loop about what’s going on with your company, they will come to trust you more. At Commercient, we keep our customers up-to-date through not only our social media channels, but also through our company blog and newsletter.
Tip #4: Boast About Your Customers
Another way to keep you customers smiling is to boast about them. You can do this by featuring customer success stories and testimonials on your website. In essence, by showcasing the great experiences your existing clients have had, you’ll increase your chance of building trust with prospects and encouraging them to convert.
You will also keep your current customers happy, and make your prospects feel more excited about purchasing your products or services. See what our clientss are saying about us on our homepage.