If you feel like your business growth has stalled, don’t worry. Through a few tried and proven techniques, you can revive your dream. Here are a few things you can do to keep your business from sinking in the sand, and boost your company’s growth.
Update Your Software
To stay afloat in this digital age, one important thing is to keep up with the latest technology, or else you’ll risk missing the opportunities to decrease costs, improve productivity, and stay competitive. Nowadays, there is great technology available that can help you become more customer-centric, which can help you take your business to the next level.
If your business is running ERP and CRM systems, for example, you don’t have to operate your company with these systems being disconnected, which can give you a cluttered view of your business processes and operations. Instead you can integrate them with the Commercient SYNC Integration Platform, and stay up-to-date with the changes made to your ERP and CRM simultaneously. Your sales and customer service teams will be on the same page. With a SYNC data integration, you’ll be able to give your customers excellent service, and help increase efficiency so you can focus on growing your business.
If you haven’t been regularly engaging with your customers online, now is a good time to start. It’s a great way to help your business stay afloat in this digital age. For instance, at Commercient, we can engage with our customers regularly through our website, blog, and social media channels, including Facebook, Twitter, Google+, and LinkedIn. This can help you interact with your customers easily, and can also help you reach new audiences you may not have had the chance to target before. It’ll also aid in showing that you are personable and approachable to your clients and customers.
Put Customers At The Heart Of Your Business
One of the best ways to keep your company from sinking is to put your customers at the heart of your business. When you put your customers first and focus on building long lasting relationships, you’ll have more loyal customers. Once a client has made a purchase, be sure to keep in touch (e.g., regularly send out email newsletters and updates) with your customers, which helps build loyalty. They will be instrumental in helping you spread the word, and can even become your brand ambassadors.
Research conducted by the Gartner Group shows that 20% of your existing customers – the loyal ones – generate 80% of your profits. Therefore, when you truly understand your customers and deliver what they want, they’ll keep coming back, and you’ll be able to keep your business from sinking. At Commercient, we always put our customers first. See what our customers have to say about us on our homepage.
If you need more advice and help with growing your business, contact us here at Commercient today.