“SYNC allows us to track orders, shipments, and monthly sales totals in Salesforce.”
– Jimmy Bokelman, SCADA & Serialization Engineer at The Ritedose Corporation
The team at Ritedose uses Epicor 10 for their operations and accounting, and leveraged Salesforce Enterprise to modernize their sales processes. They also improved how they manage customers, leads, opportunities, and more.
Ritedose worked with Commercient to implement SYNC, the #1 data integration platform for sales, to connect their Epicor 10 and Salesforce Enterprise systems to help streamline sales and marketing.
The Ritedose team can access Epicor 10 data directly in Salesforce Enterprise with Commercient SYNC. This includes customer information, accounting records, multi ship addresses, sales orders, invoicing, customer’s salesperson code, contacts, and much more.
“Our sales team can open Salesforce and see when an order is finalized and the shipment goes out,” explained Bokelman. “They can also easily track their monthly sales totals and see their commission.”
Read the full customer success story.
About the company
The Ritedose Corporation is an industry leader in pharmaceutical development, aseptic cGMP manufacturing and 503B outsourcing solutions, and has mastered blow-fill-seal (BFS) technology to ensure sterile, efficient, consistent and safe unit dose delivery.
- Challenge
- Leverage a state-of-the-art, cloud-based CRM
- Data between Epicor 10 and Salesforce remained siloed
- Continue to streamline and enhance Ritedose’s processes
- Solutions
- Salesforce Enterprise, the leading CRM in the world
- Commercient SYNC, the #1 data integration platform for sales
- Commercient and Salesforce
- Results
- The Ritedose Corporation modernized their sales processes, and improved managing customers, leads, etc.
- The sales team can access to important Epicor 10 data in Salesforce
- The company has a 360-degree view of sales, marketing, and customers
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