Tag Archive for: manufacturing erp software

Technology is revolutionizing the way manufacturers run businesses day-to-day in the digital era. CRM systems can leverage the Internet of Things (IoT; a system of interrelated computing devices, mechanical and digital machines that have the ability to transfer data over a network with no human interaction)  to enhance end-to-end processes by connecting products, devices and equipment. IoT has the ability to drive insights throughout sales, customer service, and marketing departments. The intelligent coupling of IoT and CRM has the ability to help manufacturers elevate customer experiences by enhancing efficiency and heightening visibility.

Let’s look at the impact of IoT and CRM on manufacturing companies. 

Optimized Customer Experiences

Customers always want to save time. Providing efficient services is key to business success. Research has shown that many customers will move to another brand due to a lack of efficiency and unique experience; IoT and CRM can make it possible to enhance customer experiences in various ways. Manufacturing firms can identify errors and fix them before customers even notice – when issues are solved promptly and accurately, both sales representatives and customers can benefit from this seamless experience. Once the issue is identified, it can be resolved and prevented from happening again. Having all customers’ order history and account information in your CRM system can enhance customer service by speeding up processes. These are some of the improvements manufacturers are already seeing when they connect IoT devices with their CRM systems. 

IoT and Manufacturing Machinery

Smart devices are used to collect data on where and when your product is used by specific customers, which helps manufacturing firms deliver personalized interactions. Having scattered or unstructured data can be challenging for manufacturers. Even smart organizations struggle to make better operational decisions if data is siloed within separate ERP and CRM systems; organized data leads to better decision-making. Experts have developed a solution app called Commercient SYNC, which takes data that is spread on-premise and in siloed data systems, synthesizing it into a system that can help organizations discover, manage and integrate data over its entire lifecycle.

data analytics and manufacturing machinery

Increased Sales

Customers value unique and efficient experiences more than anything else when engaging with brands. The enhanced capabilities of CRM systems, when connected with IoT, can lead to increased sales. IoT can detect customer dissatisfaction, assisting sales reps to put together a tailor-made strategy for each customer. It can also provide predictive analytics on when to reach out and which channel to use when offering discounts or vouchers to retain their loyalty. Marketers can also leverage these insights to deliver content to the specific target audience at the right time.

While a majority of ERP systems in the process of adapting to new technologies such as mobility, wearable tech, and the cloud, the Internet of Things is expected to be the next big movement in technology. IoT brings a lot of potential to ERP, CRM, and the industry of manufacturing. Harnessing the power of data by integrating your ERP and CRM system can put your company ahead of the competition. 

As mentioned earlier customers value unique and efficient experiences, by combining your organization’s ERP and CRM data your sales team can deliver fast-paced customer service by accessing data from one centralized system. Utilizing data integration, IoT and CRM enables manufacturing firms to become more connected enterprises and enables a business to discover innovative ways to engage and connect with customers.

Commercient provides CRM and ERP software integration solutions. We integrate +85 ERPs with Salesforce, Microsoft Dynamics CRM, Sugar CRM, Zoho CRM, and HubSpot CRM. Click this link to find out how Commercient SYNC works.

Commercient’s out-of-the-box “SYNC app”  is so easy to install. There’s no coding, no mapping, and no servers to manage on your end. Just download and go with easy access to sales and customer data when and where you need it.

Contact us today our team of experts will guide you through the digital transformation journey.

The significance of embracing emerging technologies in the manufacturing industry cannot be over-emphasized. Innovative technologies are taking the world by storm and reshaping manufacturing business models, which can no longer be supported by traditional business systems.

NetSuite understands that modern manufacturers need to be connected to keep up with industry changes. Designed for smart, intelligent manufacturing, NetSuite’s ERP software facilitates innovative technologies such as the Internet of Things (IoT) to help manufacturers stay ahead of their competition.

Forward-thinking manufacturers have realized that they can only thrive if they look towards the future. They are changing their approach to business processes, and experimenting with new ways to deliver innovative products and services to their customers.

The Impact of Industry 4.0 on the Manufacturing Industry

Known as the Fourth Industrial Revolution, Industry 4.0 is a representation of innovative technologies that are transforming the manufacturing industry. As the manufacturing industry evolves, there is a need to reinvent business models and processes by adopting an innovative approach.

Leveraging innovative technologies can equip manufacturers with an advantage over their competitors by replacing traditional manufacturing methodologies with improved intelligent systems. By incorporating technologies into their processes, manufacturers will benefit from real-time predictive maintenance, optimized manufacturing processes, and so much more.

The Benefits of Using Manufacturing ERP Software

ERP software, such as NetSuite, is a powerful tool for manufacturers. Here are some of the many benefits that a manufacturing ERP solution offers:

  • Transparent operational control
  • Optimized manufacturing processes
  • Complete visibility of your supply chain
  • Reduced costs and increased resource utilization
  • Increased employee productivity
  • Predictive maintenance
  • Real-time data visibility
  • More informed data-driven decision-making

NetSuite ERP Software for Manufacturers

NetSuite ERP is not your typical ERP software. This global, cloud-based ERP platform was designed for the modern manufacturer. NetSuite ERP for manufacturers is a complete, scalable and flexible cloud solution designed to accommodate industry-specific manufacturing business needs. Engineered to scale with businesses as they grow, NetSuite’s ERP software is suitable for high-growing, mid-sized, and large enterprises.

From production control to supply chain management and beyond, NetSuite’s ERP solution gives manufacturers a more holistic view of their business. It provides the tools businesses need to accelerate growth and drive innovation.

Features of NetSuite ERP Software for Manufacturers

  • Product Data Management: Manage all your product data in one place, simplify product design processes, and reduce time-to-market for new products.
  • Order Management: Use inventory more efficiently, reduce shipping costs, and improve customer experience.
  • Planning and Scheduling: Automatically balance demand and supply, ensuring you have inventory in the right place at the right time.
  • Procurement: Manage your vendors and purchasing processes with the visibility to ensure you get the best price and delivery combination.
  • Production Control: Create, release, update, and monitor work orders throughout the production process.
  • Supply Chain Management: Control and monitor your outsourced manufacturing processes as easily as if they were your own.
  • Shop Floor Control: Get real-time updates from the shop floor via NetSuite’s interactive tablet application and traditional barcoding.
  • Quality Management: Define inspection plans, pass/fail criteria, collect results and monitor in real-time.
  • CRM: Powerful CRM capabilities that drives the complete customer lifecycle and strengthens customer relationships.

The Advantages of Integrating your ERP and CRM Systems

Integrating your ERP and CRM systems combines all your business functions into one system, ensuring consistency of your data. Centralized data makes it easy to share information across multiple departments.

Commercient SYNC, the #1 data integration platform for sales, seamlessly integrates and facilitates automated data exchange between your ERP and CRM systems. ERP data such as customer information, sales history, serial numbers, inventory, terms, ship to and bill to addresses, etc., can be accessed directly within the CRM. New sales, accounts and invoices are integrated from CRM to ERP.

With the sales and accounting systems connected, the risk of data duplication and errors will be greatly reduced. SYNC increases the speed at which data is exchanged, ultimately improving customer service efficiency and employee productivity.

Furthermore, Commercient’s IoT Pulse provides you with a multitude of internet app integration possibilities for your ERP system. From eCommerce platforms such as Shopify and Magento, and CRM systems such as Salesforce, Daylite, and many more, the IoT Pulse app can connect your ERP to the internet and to over 1,100 apps.

In addition, many business processes are streamlined and automated, and the extended access to data will give your business a competitive edge, and revolutionize the way you do business.

NetSuite ERP 3rd Party Integrations

  • Salesforce
  • Zoho CRM
  • Microsoft Dynamics CRM
  • Shopify
  • Magento

Supported Manufacturing Business Models

From fast-growing start-ups to global enterprises, NetSuite ERP powers innovation and growth across a variety of industries, including:

  • Consumer Packaged Goods
  • Electronics and Hi-tech
  • Fashion and Apparel
  • Fast Growing Manufacturer
  • Food and Beverage
  • Furniture and Home Goods
  • Health and Beauty
  • Industrial
  • Kids and Baby
  • Life Sciences
  • Medical Device
  • Outdoor
  • Pet

Incorporating technologies into manufacturing business processes has become essential for survival. Future-proof your manufacturing business with NetSuite and Commercient SYNC data integration, and take your manufacturing operations to the next level.

If you’d like to learn more about Commercient SYNC and IoT Pulse, please contact us today.

About the Author

Anna Kinnear is a Sage Financials Consultant at Edgeware, and holds a Bachelor’s Degree in Accounting Science from the University of South Africa. She has always had a passion for reading and writing.