According to Salesforce, “on average, 88% of high performers use sales technology (or plan to use within three years), compared to only 54% of underperformers.” It means that inside sales reps, and those who handle sales remotely, need the best tools to be successful. To help you choose the best tools for your sales reps, in this post, we’ll reveal some of the best sales tools for inside sales reps. Read on.
Since inside sales rely on the phone, email and the internet to reach customers (along with some onsite visits), your inside sales reps are likely spending most of their time on the phone and the internet checking in with your clients, and chatting with prospects. This is why CRM is a necessity. It allows you and your sales reps to store all your customers’ and prospects’ information, track activities, and see the status of every one of your leads and opportunities all in one place.
CRM software like Salesforce and Zoho CRM, also helps your salespeople spend less time on tasks like writing emails, data entry of prospects, researching leads, and/or attending and scheduling meetings.
With CRM, this can all be automated, and what’s even better is that you can integrate your sales system with your ERP system using our SYNC data integration app. This will enable your sales team to see to inventory in real-time, search customer records, and complete orders for a simpler and more efficient sales process.
You’ll be able to get the best of worlds and allow your inside sales reps to provide premier customer service no matter where they are.
Email Tracking Software
You probably want your salespeople to reach more of your leads, faster, and with email tracking software like HubSpot Sales, you and your sales reps can do just that by sending mass email messages and tracking them. You’ll be able to see when a prospect clicks, reads, or opens an email you sent them. This allows you to gain insight into your email campaigns and determine their success rates.
What’s more is that, you can integrate your email tracking software with your ERP system or your mobile CRM using our IoT Pulse app. With it, you will be able to connect your ERP to HubSpot, such as Sage 100 to HubSpot. In addition, you can connect to over 815 other business applications that can help you and your inside sales reps automate tasks, such as sending out email instantly when customers input a new order of generate a new invoice.
Lead Generation Software
Your inside sales reps will not only benefit from CRM and email tracking software, but also from lead generation software, which helps you to generate leads for your company. These tools help you to collect data on your prospects such as who visited your site or contact information ,so that you can follow up and reach out to potential prospects.
For example, using our IoT Pulse app, you could connect your ERP system to your lead generation software (e.g., Sage Live to LinkedIn Lead Gen Forms). This allows marketers to collect quality leads from their ads on LinkedIn with seamless pre-filled forms.
In addition to CRM, email tracking and lead generation software, you also need tools that will help you to accelerate the sales process and empower your sales reps to sell more. This includes document storage, communication, and sharing tools like Dropbox, Slack, and Asana. These tools are useful and help your sales reps optimize their time away from their desks.
Also, you can connect each of these apps to your ERP system using IoT Pulse and help your sales reps be more productive through the automation of tasks.
Want to know more about how you can help your inside sales reps be more productive with our integration apps. Contact our sales reps today.