StemCyte, a Life-Saving Company, Optimizes Their Sales Process by Integrating Sage and Salesforce
StemCyte is a business that collects, processes, and stores a newborn baby’s umbilical cord blood and tissue for future research, and possible treatment for blood-related diseases.
The company’s sales team needed instant access to customer’s accounting records, so they reached out to Commercient to integrate their Salesforce and Sage 100 systems through SYNC.
Thanks to Commercient SYNC, StemCyte’s sales team can now access a customer’s accounting records, such as balances and payment history. They no longer need to reach out to Accounting to get that information.
“With SYNC, our salespeople can see the customer information and accounting records, altogether. That cut a huge part of the sales process for existing customers,” said Parry Wang, IT Specialist at StemCyte.
With the additional data from Sage 100 being integrated to Salesforce with SYNC, the sales team saves on turnaround time when a customer wants to store additional cord blood and tissue.
Integrating Sage 100 to Salesforce Enterprise Edition
Integrating an on-premise accounting system to Salesforce
Accounting department pulls up records for sales, which takes time
The sales team can’t make a new sale without knowing the customer’s current account balance
StemCyte needed to generate reports using information from their Accounting system (Sage 100)
Commercient SYNC, the #1 data integration platform for business
One-Way SYNC between Sage 100 and Salesforce, twice per day
Saves time to pull up existing customer records
StemCyte uses Salesforce to add in new customers, in addition to also pulling up records of existing customers who are expecting a new baby, and want to store or donate the umbilical cord blood and tissue
Synced their Sage 100 Comment field from an Invoice to Salesforce
With SYNC, StemCyte can see the customer account (Salesforce) and accounting information (Sage 100), instantly
A time saver for adding additional storage (new baby) for an existing customer
Success with user adoption on their Salesforce Org by having data from day one by using Commercient SYNC
Faster sales process by being able to check current account balances and payment history
Commercient integrated StemCyte’s core business processes in Sage 100 to Salesforce