2019 is quickly drawing to a close. Let’s take the time to reflect on the year gone by with Commercient. Our company grew rapidly this year not only increasing our customer base but also our worldwide team. We hire talent from all over the world expanding our sales, support, IT and marketing teams.
This year we’ve grown our partner channel by adding two major tech companies Intuit and HubSpot in addition to the well over 80 Salesforce and Microsoft Consulting practices that also joined our partner network. If you would like to partner with us, please contact us. In 2019 we launched two significant CRM exchanges, Zoho Marketplace and Sugar exchange. We also added 10 new Salesforce apps to our existing 16.
In terms of technology, this year saw Commercient being awarded an Innovation Credit by Amazon Web Services. The Innovation Credit was used to roll out an AI-enhanced Commercient SYNC. This will deploy 4th generation technology to achieve more rapid implementations, enhanced customer experience, global market reach, and the ability to onboard many more customers faster.
We deployed a new AI program for data matching and deduplication, which is incredibly powerful, and therefore power-hungry. We required GPU cores to handle the millions of parallel operations needed to deliver intelligent decisions on how to match customers and products between systems. This process would have taken hours on traditional computers and servers, and add into that the human verification process. The net result is that we can automate matching and deduplication of data in seconds instead of weeks, which is a huge help for new customers with disparate data between ERP and CRM systems.
On June 24, 2019 Commercient, won the Salesforce AppExchange Demo by popular vote! The 3-minute demo focused on SYNC, and was performed by Ken deLodzia, Commercient’s Senior Solutions Engineer. The AppExchange Demo Jam is a game show-style event where up to 8 Salesforce app partners perform a fast, 3-minute demo of their app. Attendees watching the demos vote for their favorite.
“The valuable data you guys are able to SYNC over is fantastic. Not only do you have the bi-directional SYNC going on, which is configurable as a one-way or two-way SYNC, but you are able to pull that data in a way that a customer service rep or a support rep is able to access, and utilize. Not only for the entitlement side, or the, ‘Hey, I need to get you a replacement order.’ You can see the order information from whatever ERP system you’re pulling from. Fantastic, very simple to use!”- Jeff Grosse, Salesforce MVP, and Demo Jam moderator.
Commercient was in attendance of multiple industry-leading conferences all over the world including Salesforce World Tour London, SYSPRO Wave, and Dreamforce.
Salesforce held its annual Dreamforce convention on November 19-22, 2019 in San Francisco. Our founders, Richard Jenkins, John Angove, and Corinne Allgaier as well as our Head of Partnerships Noah Thomas and Paul Barry, Senior Solutions Engineer were all in attendance. Over the four days, our team met with 18 potential customers, partners and loyal clients.
“Our customers love that we proactively monitor the synchronization” – John Angove CFO
As we prepare to close 2019, we reflect on Commercient’s place in the world as a global corporate citizen. At Commercient, with a global work staff, we believe in the ability of corporations to act as a platform for change, and we consider our collective roles as guardians of world climate health to be both urgent and critical.
On a very practical basis, the urgency of the issue was brought home to us when Commercient CFOs were in Europe for a conference in July and were subjected to the intense heat waves across France, The Netherlands, and England. John Angove, Co-Founder, and his family were among those that became stuck on a train from Paris to Amsterdam. The railway lines were buckling, temperatures inside the carriage became intolerable and people were panicked.
It is in this context that as individuals and as a corporation we strove in 2019 to make real and impactful contributions to conservation and climate efforts. In 2019 Commercient spread the joy by making contributions to the World Wildlife Fund (WWF) when our customers gave us commendations. We participated in beach clean-ups, electronics recycling, climate protests, and WWF campaigns. We got involved; our children got involved.
We’re thankful for all the opportunities we received in 2019 and all of the companies we managed to help with our SYNC solution. Don’t worry, it’s not too late to contact us if you are still looking for a data integration solution for 2019.