Reasons to consider
Commercient over Legacy ETL Tools
Here are several reasons to consider Commercient over Legacy ETL Tools.
| FEATURES | COMMERCIENT | LEGACY ETL TOOLS |
|---|---|---|
| Extract Data |  | |
| Transform Data | | |
| Load Data | | |
| Pre-Made ERP Apps | | |
| Install & Sync In 4 Hours | | |
| Sync between once a day, up to real-time | | |
| Calculation of data changes offloaded to the cloud | | |
| Support for delete tracking | | |
| No Hidden Costs – Only sync ERP changed records to CRM | | |
| Online account matching and De-Duplication support | | |
| Native ERP support | | |
| Native ERP API SDK Integration | | |
| No data mapping required | | |
| Support for custom object mapping using native CRM tools | | |
| Sync scheduler with automatic delta syncs, part of natural solution (not an afterthought) | | |
| Real-time log analysis and notifications | | |
| Support 24/7, 365 days/Year – Engineers that work for you days, nights, weekends, and vacations | | |
| Managed licensed packages for each ERP security reviewed by Salesforce | | |
| Scheduling out of the box | | |
| Perpetual sync | | |
| Delta change sync | |
Commercient SYNC Integration Platform Details:
- Installation performed for you without you or your ERP company being asked “What data do you want me to sync, and where do I get it?”
- One hour post-installation training session is all you need to use the system.
- Natural support for sandboxes and production. (End to end sandboxes, or hybrid live ERP to sandbox / production CRM.)
- Native support for ERP user defined fields / custom fields / UDFs.
- Sync as a service.
- 24/7 monitoring by engineers.
- Sync issues are resolved for all of our customers.
- Future-proof your investment;
- Compatibility with future ERP versions included.
- Compatibility with future Salesforce versions included.
- No developers required.
- No DB admin required.
- No ERP technology skills required.
- No Salesforce technology skills required.
Need more data analysis for your comparison? Check out this detailed chart, which outlines the differentiators between a legacy ETL tool, and a polished, finished product called Commercient SYNC
| FEATURES AND BENEFITS | COMMERCIENT SYNC | LEGACY ETL TOOLS |
|---|---|---|
| Software | NO SOFTWARE – Pre Built SaaS APPs for each ERP & CRM | Generic Software set of Tools for any IT integration project |
| Service | Full Turnkey Service | User responsible for building a custom program |
| Integration Methodology | Pre Built – Out of the Box | ETL tool set |
| Integration Responsibilities | 100 % Commercient | 100 % Customer responsibilities |
| Implementation Timeline | 7-22 hours (phase 1&2) | Months |
| Software Category | Finished Pre Built APP for each ERP & CRM endpoint | Generic IT Toolset |
| Package Deal – 2 endpoints – ERP & CRM | 2 endpoints | 2 endpoints |
| Customer resource allocations | Pre Built online App – No Administrator required | Requires 3 full time integration administrators |
| Multiple ERP Company Consolidation to one CRM org | Included | Roll your own Multi Company Consolidation |
| Sync Frequency | Choose from daily to near real-time | User’s responsibility |
| Mapping Tools | No Mapping required ! – Pre Built APP | Mapping expert required |
| Automation Scripts | No Software ! – Pre Built APP | Scripting expert required |
| Technical Training Courses | No Technical Training required – Pre Built APP | Technical Training class required |
| One Click Connection to set-up endpoints | Easy online download & wizard setup | No Online set up |
| Scope of Work | No Scope of work Required – Pre Built App – Spec Sheets | Complex Scope of Work required |
| Project plan included in Smart Wizard | No Project Plan required – Wizard Guide | Complex Project Plans |
| Project management | No Project management required – Wizard Guide | Full Project Management required |
| User Needs Analysis Survey | No CRM Needs Analysis required – Pre Built App (Includes CRM best practices) | Full User Needs Analysis required |
| IT Training Class | Pre Built App – No IT Training class required | IT Training class required |
| Programming | Pre Built App – No Programming | Programming required |
| Testing | Pre Built App – No Testing required | Full Testing and Sandbox required |
| Sandbox | Sandbox optional | Sandbox required |
| Quality Control | Pre Built App Security Reviewed and guaranteed for your ERP | Quality Control required |
| Automation Scripting | Pre Built App service – No Scripting required | Scripting required |
| User Acceptance Testing | No User Acceptance required – Pre Built App | User Acceptance Testing required |
| Dedicated ERP support | 65 + On Premise and Cloud ERP supported | No dedicated ERP support team |
| Dedicated CRM support | Top 5 CRM supported | No dedicated CRM Support team |
| User Base | 4000 + users on same code base. Everyone shares the same Sync you use. | No-one does what you are doing. No-one in the world shares the same ETL mapping you custom developed. |
| Customer Responsibilities Timeline | 1-2 weeks | 3- 6 months + |
| Integration Vendor estimate | 7 hours fixed price | 1-2 month’s professional Services + |
| ERP Domain Expertise | Commercient has deep ERP Domain knowledge so you don’t have to | You will need to know all about your ERP’s business, schema, database, API endpoints, and integration options such as REST, SOAP, COM DLL etc |
| Integration as a Service | 900 + Pre Built Integrations for your ERP to connect to, in addition to Salesforce | Start from Scratch |
| Error Reporting | Free service | User responsibility |
| Connection Monitoring – ERP & CRM | Free service | User responsibility |
| Environment Change Monitoring | Free service | User responsibility |
| ERP server integrity Monitoring | Free service | User responsibility |
| Data Audit | Free service | User responsibility |
| Data Validations | Free service | User responsibility |
| Data Reconciliation | Free service | User responsibility |
| Scalable Throughput | Free scalability | User responsibility |
| Scalable Transaction volume | Free scalability | User responsibility |
| Security | Free | User responsibility |
| Encryption | Free | User responsibility |
| ERP future-proof version compatibility | Free | User responsibility |
| CRM future-proof version compatibility | Free | User responsibility |
| Flexible Customer Success plans | Free Customer Success manager | Requires Customer Success Manager PO |
| Full Turnkey Concierge Service | Minimal Cost | Starts at $40K minimum |
| SYNC Service Level Agreement | 99.95% APP uptime | User Responsibilities |
| Support Plans | 24/7, 365 days | User Responsibilities |
| Customer Success Plans | Multiple Customer Success Plans | User Responsibilities |
| Professional Services Team | No Professional Services Required – Pre Built Application | Requires Professional Services |
| Solution Delivery Team | Same Day Project Initiation | Scheduled |
| Monitoring | FREE -Includes Monitored Service 24/7, 365 day of the year | No Monitoring |
| DeDuplication and Account Matching | FREE | Paid |
| Back-Up | FREE – Included | Not included – user responsibility |
| Disaster Recovery Contingency Plan | FREE – Included | Not included – user responsibility |
| Preventative Maintenance | Included for Free | Not included |
| Planned Maintenance | Included for Free | Not included |
| Warranty | 30 day warranty | No end user solution warranty |
| Low Monthly SaaS Subscription Terms | Monthly | Annual |
| Capital Purchase | No Capital Purchase required | Capital Purchase required |
| Flexible Payment Terms | 15 to 30 Day Terms | Unknown |
| Published Pricing | Website | TBD |
Do they have references, AppExchange listings, 5 star reviews, and more? Commercient SYNC is rated 5 stars overall.
Are you ready to Integrate your ERP and CRM with Commercient SYNC? Please contact us today!
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