“SYNC makes selling and processing orders easier for our sales and accounting teams.”
– Kim Manuel, General Manager at RC Imaging
The team at RC Imaging uses Sage 50 for operations and accounting, and replaced a previous and limiting CRM with Salesforce Professional. They improved how they manage their sales, leads, opportunities, customers, and more.
They chose Commercient SYNC, the #1 data integration platform for sales to connect their ERP and CRM data. It also replaced eBridge, a pricier data integrator.
With Commercient SYNC, the sales team can access customer information from Sage 50, right in Salesforce Professional. New accounts and sales orders created in Salesforce are SYNC’d to Sage 50, saving time and ensuring data accuracy.
“The won opportunities in Salesforce are SYNC’d to Sage, and it goes into a production schedule, which includes data like part numbers. It’s a huge time saver for us and the information is accurate,” explained Manuel.
Commercient and Salesforce will continue to work with the team at RC Imaging to further enhance and streamline their processes. The company has a 360-degree view of sales, customers, and marketing.
Read the full customer success story.
About the Company
Since 1992, RC Imaging has specialized in medical equipment manufacturing, in the field of X-Rays, including DR Panel protection, CR Cassette repair, and radiography accessories.
- Challenge
- Replace a previous and limited CRM with a modern, cloud-based solution
- Data between Salesforce and Sage 50 remained siloed
- Continue to enhance and streamline the company’s processes
- Solutions
- Salesforce Professional, the leading CRM in the world
- Commercient SYNC, the #1 data integration platform for sales
- Commercient and Salesforce
- Results
- RC Imaging improved how they manage their leads, opportunities, customers, and more
- New accounts and sales orders are SYNC’d to Sage 50, saving time and ensuring accuracy
- RC Imaging has a 360-degree view of sales, customers, and marketing
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