Connect Twilio SendGrid to WhatsApp Business
Trigger an automatic workflow in WhatsApp Business the moment something happens in Twilio SendGrid. Commercient Pulse handles the handoff in real time.
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Most popular Twilio SendGrid + WhatsApp Business Pulses
When an email is opened in Twilio SendGrid, Pulse automatically sends a new Message in WhatsApp Business.
When a recipient marks an email as spam in Twilio SendGrid, Pulse automatically sends a new Message in WhatsApp Business.
When an email is sent in Twilio SendGrid, Pulse automatically sends a new Message in WhatsApp Business.
When a message is delivered in WhatsApp Business, Pulse automatically sends a new Email Event in Twilio SendGrid.
When a template message is sent in WhatsApp Business, Pulse automatically sends a new Email Event in Twilio SendGrid.
When a customer replies in WhatsApp Business, Pulse automatically sends a new Email Event in Twilio SendGrid.
*Pulses may vary based on your platform specifications
Why Commercient?
With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.
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About Twilio SendGrid
Twilio SendGrid is a communication platform used for messaging, calls and team collaboration.
About WhatsApp Business
WhatsApp Business is a communication platform used for messaging, calls and team collaboration.
Frequently asked questions (FAQs)
A Pulse workflow starts from a specific event in Twilio SendGrid, such as an email bounces, and runs a single defined action in WhatsApp Business each time that event fires. Exact triggers and actions are configured per workflow.
Yes. Pulse listens for the event in Twilio SendGrid and pushes the update to WhatsApp Business as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.
Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a customer replies in WhatsApp Business, the update flows back into Twilio SendGrid automatically.
Pulse workflows are event-driven, so they react as soon as Twilio SendGrid emits the triggering event. Reaction time is typically within seconds, depending on how quickly Twilio SendGrid delivers the event.
No. Pulse workflows are configured, not coded. Commercient sets up the trigger in Twilio SendGrid and the matching action in WhatsApp Business for you, so no in-house development work is required.