Connect Qualtrics to WhatsApp Business
Trigger an automatic workflow in WhatsApp Business the moment something happens in Qualtrics. Commercient Pulse handles the handoff in real time.
The world’s most innovative companies run on Commercient
Most popular Qualtrics + WhatsApp Business Pulses
When a new survey response is submitted in Qualtrics, Pulse automatically sends a new Message in WhatsApp Business.
When a response meets a scoring rule in Qualtrics, Pulse automatically sends a new Message in WhatsApp Business.
When an NPS score is recorded in Qualtrics, Pulse automatically sends a new Message in WhatsApp Business.
When a customer replies in WhatsApp Business, Pulse automatically creates a new Survey Response in Qualtrics.
When a new message is received in WhatsApp Business, Pulse automatically creates a new Survey Response in Qualtrics.
When a message is delivered in WhatsApp Business, Pulse automatically creates a new Survey Response in Qualtrics.
*Pulses may vary based on your platform specifications
Why Commercient?
With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.
Trusted by teams from Fortune 500s to startups
See why more customers are choosing Commercient than any other solution
Make work flow with Commercient agents
Level up your Qualtrics to WhatsApp Business integration with Agentic AI. Securely extract, summarize, and transform your integration data.
About Qualtrics
Qualtrics is a forms and survey platform used to collect responses and customer feedback.
About WhatsApp Business
WhatsApp Business is a communication platform used for messaging, calls and team collaboration.
Frequently asked questions (FAQs)
A Pulse workflow starts from a specific event in Qualtrics, such as a survey is completed, and runs a single defined action in WhatsApp Business each time that event fires. Exact triggers and actions are configured per workflow.
Yes. Pulse listens for the event in Qualtrics and pushes the update to WhatsApp Business as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.
Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a message is delivered in WhatsApp Business, the update flows back into Qualtrics automatically.
Pulse workflows are event-driven, so they react as soon as Qualtrics emits the triggering event. Reaction time is typically within seconds, depending on how quickly Qualtrics delivers the event.
No. Pulse workflows are configured, not coded. Commercient sets up the trigger in Qualtrics and the matching action in WhatsApp Business for you, so no in-house development work is required.