Connect LiveChat to Microsoft SharePoint
Trigger an automatic workflow in Microsoft SharePoint the moment something happens in LiveChat. Commercient Pulse handles the handoff in real time.
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Most popular LiveChat + Microsoft SharePoint Pulses
When a customer rates a chat in LiveChat, Pulse automatically attaches the Document in Microsoft SharePoint.
When a chat is missed in LiveChat, Pulse automatically attaches the Document in Microsoft SharePoint.
When a new chat is started in LiveChat, Pulse automatically attaches the Document in Microsoft SharePoint.
When a document is updated in Microsoft SharePoint, Pulse automatically opens a new Chat in LiveChat.
When a list item is created in Microsoft SharePoint, Pulse automatically opens a new Chat in LiveChat.
When a document is shared in Microsoft SharePoint, Pulse automatically opens a new Chat in LiveChat.
*Pulses may vary based on your platform specifications
Why Commercient?
With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.
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About LiveChat
LiveChat is a customer support platform used to manage tickets, conversations and service requests.
About Microsoft SharePoint
Microsoft SharePoint is a cloud storage platform used to store and share documents and files.
Frequently asked questions (FAQs)
A Pulse workflow starts from a specific event in LiveChat, such as a chat is closed, and runs a single defined action in Microsoft SharePoint each time that event fires. Exact triggers and actions are configured per workflow.
Yes. Pulse listens for the event in LiveChat and pushes the update to Microsoft SharePoint as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.
Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a document is shared in Microsoft SharePoint, the update flows back into LiveChat automatically.
Pulse workflows are event-driven, so they react as soon as LiveChat emits the triggering event. Reaction time is typically within seconds, depending on how quickly LiveChat delivers the event.
No. Pulse workflows are configured, not coded. Commercient sets up the trigger in LiveChat and the matching action in Microsoft SharePoint for you, so no in-house development work is required.