Name: ECi and Salesforce Service Cloud Integration With Commercient SYNC
Brand: Commercient
SKU: 200580
Rating: 5.00 (0 reviews)

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Integrate ECi ERP and Salesforce Service Cloud with Commercient SYNC

Description

Your Eci and Salesforce Service Cloud Integration explained:

ECi is an ERP software that can be integrated into your Salesforce Service Cloud. These systems are used to ensure that data integration runs smoothly. However, data within your ECi ERP and Salesforce Service Cloud systems can remain separated, which means your teams may miss crucial information needed to make important decisions. Therefore, SYNC can provide a cost-effective and practical way in order to make sure your operations run smoothly while enhancing visibility between your customer services, sales, front and back-office teams.

SYNC

In light of SYNC, your sales and customer service teams have a complete rundown of your entire business. This means that they are able to check the progress and status of ECi tasks, resources required to complete an order, work center details, financial information, and stock levels. Your sales team can also close new business deals and instantly convert that new sale to ECi in the form of a Sales Order, a Job, or a new product with a BOM.

Why?

Why Use SYNC for ECi ERP?

If you are looking to grow your business from anywhere in the world using cloud software, automate sales, and become a fully digital business, Commercient SYNC has the app for you. Commercient’s SYNC’s application makes it possible to see your ECi data in Salesforce Service Cloud and vice-versa since it can be used on any device. In addition to this, you will need a way to ensure that you have access to accurate, complete, and up to date data in your ECi ERP and Salesforce Service Cloud. Without this, it becomes difficult to improve your income, leads, and credibility. As a result, that is why you should be using Commercient SYNC.

How can Commercient SYNC’s data integration platform benefit you?

Streamline your processes, sales, and customer service.
Increase customer satisfaction.
Cut costs.
Assist with inventory control and warehouse management.
Consolidate your financials.
ECi data is automatically integrated into your
Salesforce Service Cloud so you don’t have to program anything.
There is no mapping, coding, or server.
SYNC is a cloud-based app that allows access from any location. Since
it is a cloud-based experience, you can ensure that Commercient will have your data secured.
SYNC provides a 360-degree cycle in which ECi
can be integrated into Salesforce Service Cloud as well as, Salesforce Service Cloud back into ECi.
Drive profitability to your business.

What We SYNC

Commercient’s standard SYNC for ECi and Salesforce Service Cloud includes the integration of:

Phase 1:

Financial accounting data (customer payment terms and credit limits, open invoices, invoices on hold, multiple ship-to addresses, multiple bill-to addresses, and account history.
Customer data.
Sales order data (Open sales orders, sales order detail lines, and sales order history).
Invoice data (Open invoices, invoice detail lines, payments, invoice history, and serial numbers shipped).
Products.
Contacts / Opportunities / Orders / Invoices / Custom Objects.
Plus, any other data customers request.

Phase 2:

Financial accounting data (customer payment terms and credit limits, open invoices, invoices on hold, multiple ship-to addresses, multiple bill-to addresses, and account history.
Customer data.
Sales order data (Open sales orders, sales order detail lines, and sales order history).
Invoice data (Open invoices, invoice detail lines, payments, invoice history, and serial numbers shipped).
Products.
Contacts / Opportunities / Orders / Invoices / Custom Objects.
Plus, any other data customers request.

Features of SYNC and Salesforce Service Cloud

How SYNC and Salesforce Service Cloud (SF Service Cloud) Compliment Each other:

The customer experience and your relation with every customer will definitely be enhanced with the integration between ECi and Salesforce Service Cloud because it will give you the ability to connect all the customers with your live agents with ease. Salesforce Service Cloud and ECi integration uses automation and AI to resolve problems faster. With all communication platforms – phone, email, social media, web, text, live messaging, self-service community interaction data will be stored in one place, customer service agents will have full insight into every customers’ behavior, previous interactions, order history, inventory, and pricing. Everything in a centralized system, each case with an overview and detail. Agents are able to send follow-up emails whilst still looking at the case overview so there’s no need to jump from one system to the next whilst dealing with the customer query. This allows you to personalize service and predict the future needs of your customer.

Compatible Software

Video

Payments Solutions

Credit Card Payment Solutions Add-On

Do you need a credit card payment solution to complete your ERP and Salesforce Service Cloud integration? We’ve partnered with multiple payment processors to provide you with the merchant service you’re looking for.

If you want the ability to take quicker payments in your ERP, CRM, Salesforce Service Cloud or an eCommerce system, would like to experience less fraud and provide more convenience for your customers you can download the PDF below or contact us now to learn more.

PDF Download: Payments SYNC Add-On Solution

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“Commercient’s solution works as advertised, I buy a lot of software, I have a lot of projects, and I deal with a lot of vendors, and so far Commercient’s SYNC has responded on every aspect, there’s no issue I can think of where it hasn’t worked like I thought it would.”

– Gene Horlander

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Integrate ECi ERP and Salesforce Service Cloud with Commercient SYNC

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Integrate ECi ERP and Salesforce Service Cloud with Commercient SYNC

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Get Your Free Demo

Let’s Get The Ball Rolling!

Must Read Blogs

Additional Integrations with Commercient SYNC

All You Need To Know About Commercient And Amazon Seller Central

The Truth Behind Hidden Data Integration Costs, And Why Commercient is Different

How Salesforce Field Service Management and Commercient Can Help the Service Industry

Republic Manufacturing: Salesforce and Sage 100 data integration journey with Commercient SYNC

LETS GET SOCIAL