Connect Amazon CloudFront to LiveChat
Trigger an automatic workflow in LiveChat the moment something happens in Amazon CloudFront. Commercient Pulse handles the handoff in real time.
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Most popular Amazon CloudFront + LiveChat Pulses
When a new distribution is deployed in Amazon CloudFront, Pulse automatically opens a new Chat in LiveChat.
When a usage threshold is hit in Amazon CloudFront, Pulse automatically opens a new Chat in LiveChat.
When a cache invalidation completes in Amazon CloudFront, Pulse automatically opens a new Chat in LiveChat.
When a chat is closed in LiveChat, Pulse automatically logs the Distribution Event in Amazon CloudFront.
When a customer rates a chat in LiveChat, Pulse automatically logs the Distribution Event in Amazon CloudFront.
When a chat is missed in LiveChat, Pulse automatically logs the Distribution Event in Amazon CloudFront.
*Pulses may vary based on your platform specifications
Why Commercient?
With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.
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About Amazon CloudFront
Amazon CloudFront is a cloud infrastructure platform used for hosting, storage and computing.
About LiveChat
LiveChat is a customer support platform used to manage tickets, conversations and service requests.
Frequently asked questions (FAQs)
A Pulse workflow starts from a specific event in Amazon CloudFront, such as an origin error rate spikes, and runs a single defined action in LiveChat each time that event fires. Exact triggers and actions are configured per workflow.
Yes. Pulse listens for the event in Amazon CloudFront and pushes the update to LiveChat as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.
Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a chat is missed in LiveChat, the update flows back into Amazon CloudFront automatically.
Pulse workflows are event-driven, so they react as soon as Amazon CloudFront emits the triggering event. Reaction time is typically within seconds, depending on how quickly Amazon CloudFront delivers the event.
No. Pulse workflows are configured, not coded. Commercient sets up the trigger in Amazon CloudFront and the matching action in LiveChat for you, so no in-house development work is required.