Connect Acuity Scheduling to LiveChat
Trigger an automatic workflow in LiveChat the moment something happens in Acuity Scheduling. Commercient Pulse handles the handoff in real time.
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Most popular Acuity Scheduling + LiveChat Pulses
When a client completes an intake form in Acuity Scheduling, Pulse automatically opens a new Chat in LiveChat.
When a new appointment is booked in Acuity Scheduling, Pulse automatically opens a new Chat in LiveChat.
When an appointment is rescheduled in Acuity Scheduling, Pulse automatically opens a new Chat in LiveChat.
When a customer rates a chat in LiveChat, Pulse automatically creates a new Appointment in Acuity Scheduling.
When a chat is missed in LiveChat, Pulse automatically creates a new Appointment in Acuity Scheduling.
When a new chat is started in LiveChat, Pulse automatically creates a new Appointment in Acuity Scheduling.
*Pulses may vary based on your platform specifications
Why Commercient?
With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.
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About Acuity Scheduling
Acuity Scheduling is a scheduling platform used to manage bookings, appointments and calendars.
About LiveChat
LiveChat is a customer support platform used to manage tickets, conversations and service requests.
Frequently asked questions (FAQs)
A Pulse workflow starts from a specific event in Acuity Scheduling, such as an appointment is cancelled, and runs a single defined action in LiveChat each time that event fires. Exact triggers and actions are configured per workflow.
Yes. Pulse listens for the event in Acuity Scheduling and pushes the update to LiveChat as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.
Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a new chat is started in LiveChat, the update flows back into Acuity Scheduling automatically.
Pulse workflows are event-driven, so they react as soon as Acuity Scheduling emits the triggering event. Reaction time is typically within seconds, depending on how quickly Acuity Scheduling delivers the event.
No. Pulse workflows are configured, not coded. Commercient sets up the trigger in Acuity Scheduling and the matching action in LiveChat for you, so no in-house development work is required.