Connect 8x8 to Microsoft Cognitive Services
Trigger an automatic workflow in Microsoft Cognitive Services the moment something happens in 8x8. Commercient Pulse handles the handoff in real time.
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Most popular 8×8 + Microsoft Cognitive Services Pulses
When a voicemail is left in 8x8, Pulse automatically stores the Model Response in Microsoft Cognitive Services.
When a call is missed in 8x8, Pulse automatically stores the Model Response in Microsoft Cognitive Services.
When a new SMS is received in 8x8, Pulse automatically stores the Model Response in Microsoft Cognitive Services.
When a vision analysis completes in Microsoft Cognitive Services, Pulse automatically sends a new Call in 8x8.
When a speech transcription finishes in Microsoft Cognitive Services, Pulse automatically sends a new Call in 8x8.
When a text analytics job completes in Microsoft Cognitive Services, Pulse automatically sends a new Call in 8x8.
*Pulses may vary based on your platform specifications
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With Commercient, you can automate everything from a single webhook trigger to complex, multi-system event flows.
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About 8x8
8x8 is a communication platform used for messaging, calls and team collaboration.
About Microsoft Cognitive Services
Microsoft Cognitive Services is an AI platform used to build and run machine learning and generative AI applications.
Frequently asked questions (FAQs)
A Pulse workflow starts from a specific event in 8x8, such as a call ends, and runs a single defined action in Microsoft Cognitive Services each time that event fires. Exact triggers and actions are configured per workflow.
Yes. Pulse listens for the event in 8x8 and pushes the update to Microsoft Cognitive Services as soon as it happens, rather than waiting for a scheduled batch sync. Typical delivery is near-instant, depending on the source platform's webhook or event support.
Yes, though it runs as a separate one-way workflow in the other direction. Commercient can set up a second Pulse trigger so that when a text analytics job completes in Microsoft Cognitive Services, the update flows back into 8x8 automatically.
Pulse workflows are event-driven, so they react as soon as 8x8 emits the triggering event. Reaction time is typically within seconds, depending on how quickly 8x8 delivers the event.
No. Pulse workflows are configured, not coded. Commercient sets up the trigger in 8x8 and the matching action in Microsoft Cognitive Services for you, so no in-house development work is required.