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Partner Success Story

Novazys Meets Rising Demand for ERP Integration with Commercient

About the Company

Novazys is a Zoho Advanced Partner based in San José, Costa Rica, with consultants and developers certified to implement Zoho's business applications. Since 2012, the firm has completed more than 400 Zoho implementation projects for small businesses, manufacturers, distributors, and professional services companies across Latin America, the United States, and the Caribbean.

Location

Costa Rica

There's been an increasing need for integration, and Commercient allows us to offer that solution. They already have the tools and experience.

Kevin Merlos
CEO

Challenge

Novazys' clients across Latin America, the Caribbean, and the United States needed help modernizing their sales and operations processes, and Novazys implemented Zoho One, including Zoho CRM, to give them a modern cloud-based platform. As more of these businesses adopted Zoho, they increasingly needed to connect their ERP data, including customer information, sales history, serial numbers, pricing, and invoicing, into their CRM to get a complete view of their operations.

Novazys didn't have a built-in way to offer that ERP integration as part of its own service, which meant clients could implement Zoho but still lack the full picture their sales and operations teams needed.

Solution

Novazys partnered with Commercient to offer clients its SYNC data integration platform, connecting Zoho CRM to each client's ERP system. Because Commercient already had the tools and experience to handle that integration, Novazys could offer clients a proven solution for connecting customer information, sales history, serial numbers, pricing, and invoicing to Zoho CRM, rather than building that capability from scratch.

This partnership gives Novazys' clients the confidence to invest in the integration, knowing it's backed by an experienced provider.

Results

With Commercient SYNC connecting Zoho CRM and ERP data, Novazys' clients now have a full view of sales, customers, and marketing in one place. Both Zoho CRM and SYNC can be customized to fit each client's needs, giving Novazys and Commercient a scalable solution as client businesses grow.

Novazys and Commercient continue working together to support businesses across Latin America, the Caribbean, and the United States.

Our customers feel comfortable making this type of decision and investment for their company.

Kevin Merlos
CEO
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Commercient is an AI-first software company based in Atlanta, that connects ERP, CRM, eCommerce, and related systems through its cloud-hosted integration platform, with reusable templates and AI-assisted tools.
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