“SYNC lets our customers review and pay for their contract renewal any time, day or night.”
– Richard Gray, IT Business Manager at Kingspan Water & Energy
Kingspan Water & Energy leveraged Salesforce Enterprise, the leading CRM in the world, to modernize and streamline their sales processes. Clients can renew their service contracts through the Salesforce Experience cloud portal. For operations and accounting, they utilize Infor LN.
To get a full view of sales, customers and marketing, they discovered Commercient SYNC, the #1 data integration platform for sales, on the AppExchange, and chose them to connect their Infor LN and Salesforce systems.
With Commercient SYNC, Kingspan can access Infor LN data in Salesforce Enterprise, including customer information, accounting, invoicing, branch/division, item master, contacts, inspections, contract quotes, service contracts, and much more.
Additionally, new and updated accounts, contacts, and contracts (New Business, renewal) created in Salesforce are SYNC’d to Infor LN, saving time by eliminating double data entry and preventing possible errors.
“Commercient will SYNC the service contract renewals from our Salesforce Experience Cloud portal to Infor LN, which will help to automate that process, which helps save us time,” concluded Gray.
Read the full customer success story.
About the Company
Kingspan Water & Energy strives to be the industry leaders in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy.
- Challenge
- Modernize Kingspan Water & Energy’s overall processes
- Data between Infor LN and Salesforce remained siloed
- Create an integration from Salesforce and Experience Cloud to Infor LN
- Solutions
- Salesforce Enterprise, the leading CRM in the world
- Commercient SYNC, the #1 data integration platform for sales
- Commercient’s Phase 2 SYNC
- Results
- The sales and management teams can better track the overall sales pipeline
- The sales team have important information in Salesforce before they meet with customers
- New orders and other data created in Salesforce and Experience Cloud are SYNC’d to Infor LN, saving time
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