Since 1985, Hatch Lighting has provided quality lighting products, including transformers, HID ballasts, fluorescent ballasts, or LED drivers. Having moved from Microsoft Dynamics 365 to Salesforce, and utilizing SYSPRO 6.1, Garrett Hatch, Director of Business Development, began searching for a solution to their integration needs.
Thanks to Commercient SYNC, Hatch said that reps can go on their mobile devices and look up year-to-date sales, up-to-date to the hour. They can see all the customer information they need. “We’ve added more customers than we’ve ever added, in the last 2 years, through our sales database [via Commercient SYNC].”
“We [needed to] get an accurate [look at] inventory forecasting, sales forecasting,” said Hatch. Initially the idea was to hire an IT consultant to build a connection, but they chose Commercient SYNC, the #1 data integration platform for business. Commercient supports new versions of Salesforce, and should the need arise, quality and responsive customer support is available.
In the past, Hatch Lighting sales reps had to log into a VPN to access data in SYSPRO ERP before and during interactions with a customer, which was time consuming and inconvenient. Thanks to Commercient SYNC, Hatch said, “[The reps] can go on their cell phones and look up year-to-date sales, up-to-date to the hour. They can see exactly the products [a customer has bought].”
“We’re able to more efficiently quote customers, and quote lead times,” Hatch noted. “Our sales guys are able to see more customers in a given week, I think that’s definitely helps.”
- Choose and implement a new CRM
- SYSPRO data needs to be connected to
Salesforce, to help sales reps
- Help increase efficiency, sales and
- Salesforce, the world’s #1 CRM system
- Commercient SYNC, the #1 data
integration platform for sales
- One-way SYNC from SYSPRO to
- Hatch Lighting’s sales team has a clear
idea of both their sales process and the
overall health of a customer, enabling them
to speed up their sales cycle and increase
- The sales team can now access customer
information in Salesforce, such as invoices,
orders, and more.
- More efficiently quote customers and
quote lead times, and have added more
customers in the past 2 years than before