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Customer Success Story
How Commercient Lets Gulf Coast Supply & Manufacturing’s Sales Team Work Only in Salesforce
Gulf Coast Supply & Manufacturing has been the southeast's premier choice for metal roofing for over two decades, offering more than 40 color options and 9 profiles along with start-to-finish solutions designed to make customers more productive and profitable. The company is based in Newberry, Florida.
Systems Connected
SYSPRO + Salesforce Enterprise
Industry
Manufacturing
Location
United States
Two Years of Sales History
Products, price codes, and pricing all visible in Salesforce
One Platform
The sales team now works only in Salesforce Enterprise, thanks to SYNC
Challenge
Gulf Coast Supply & Manufacturing needed to replace its previous CRM with a more powerful, cloud-based solution and adopted Salesforce Enterprise to manage sales, customers, leads, and opportunities. Once Salesforce was in place, data between it and SYSPRO, the company's ERP system, remained siloed, so the sales team couldn't see sales history, products, price codes, or pricing without leaving the CRM.
Solution
Gulf Coast Supply & Manufacturing worked with Commercient to implement SYNC, connecting SYSPRO to Salesforce Enterprise. Customer information, accounting records, sales orders, invoicing, customer movement, item master, price levels, and inventory now sync from SYSPRO directly into Salesforce, and the company mandated that all new accounts and orders be created in Salesforce rather than SYSPRO, with Commercient SYNC syncing new accounts, sales orders, contacts, and customer fields from Salesforce back to SYSPRO.
We needed our SYSPRO data in Salesforce Enterprise to work effectively. SYNC helps us to build out Salesforce the way we need it to work.
Tim Nordstrom
Information Systems Manager
Results
With SYSPRO data available in Salesforce, Gulf Coast Supply & Manufacturing's sales team can see two years of sales history, products, price codes, and pricing without leaving the CRM, letting them work only in Salesforce. New customers and orders created in Salesforce sync back to SYSPRO automatically, so the finance team can easily access that same information, giving the company a full view of sales, customers, and marketing.
Our sales team can view sales history – we go back two years – products, price codes, and pricing. SYNC helps our sales team to work only in Salesforce Enterprise.
Tim Nordstrom
Information Systems Manager
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