Brookdale Treeland Nurseries Cuts Customer Call Time in Half by Integrating SAP Business One with Salesforce via Commercient
Customer Success Story
ClockSpring|NRI Freed Up 40% of Sales Reps’ Workload by Connecting Global Shop Solutions to Salesforce with Commercient
ClockSpring|NRI provides high-performance critical infrastructure solutions, supplying construction, maintenance, and rehabilitation products for pipelines, natural gas distribution lines, industrial pipework, and civil structures. Headquartered in Houston, Texas, the company operates manufacturing and sales offices around the world.
Systems Connected
Global Shop Solutions + Salesforce Enterprise
Industry
Manufacturing
Location
United States
40% Time Saved
Freed up for the sales team by eliminating manual double data entry
360-Degree View
Of sales, customers, and marketing across Salesforce and Global Shop Solutions
Challenge
ClockSpring|NRI's field sales team lacked access to data stored in Global Shop Solutions, the company's ERP system, leaving them without visibility into customer accounting records, invoicing, order history, pricing, and inventory while working in the field. The company also relied on a previous CRM that wasn't powerful enough to manage its growing base of customer accounts and opportunities, and any new accounts, contacts, or quotes created in the CRM had to be manually re-entered into the ERP system, creating unnecessary double data entry for the sales team.
Solution
ClockSpring|NRI replaced its previous CRM with Salesforce Enterprise and worked with Commercient SYNC to connect it to Global Shop Solutions. The two-way integration gives the field sales team direct access to ERP data, including accounting records, invoicing, order history, pricing, and inventory, directly within Salesforce, while new and updated accounts, contacts, and quotes created in Salesforce are automatically synced back to Global Shop Solutions.
Our field sales team has direct access to shipment tracking information, if the customer has been notified of their shipment, and when an invoice is paid by the customer. It's a huge time saver.
Tashina Santich
Sales, Marketing & Operations Support Specialist
Results
With Commercient SYNC in place, ClockSpring|NRI's field sales team can see shipment tracking information, shipment notifications, and invoice payment status without leaving Salesforce, giving the company a 360-degree view of sales, customers, and marketing. Eliminating manual double data entry between the two systems freed up about 40% of the sales team's day, according to Tashina Santich.
About 40% of the day was freed up for our sales teams from doing those manual double entries.
Tashina Santich
Sales, Marketing & Operations Support Specialist
Vescent Cut Manual Data Entry by 30% After Connecting Salesforce to Acumatica using Commercient
SensoScientific Keeps Sales and Finance in Sync with a Two-Way Sage 100 + Salesforce Integration from Commercient
