Certified Slings & Supply Grew Revenue 20% by Syncing Infor Distribution SX.e with Salesforce After Using Commercient

Certified Slings & Supply is a leading manufacturer and distributor of lifting, towing, tie-down, and safety products, with roots dating back to 1958 and family ownership since 1978. The company is led today by second- and third-generation family members and serves industries including construction, mechanical, theme parks, and entertainment.

Systems Connected

Infor Distribution SX.e + Salesforce

Industry

Manufacturing

Location

United States

20%

Revenue growth since Certified Slings synced Infor Distribution SX.e with Salesforce through Commercient

Quotes at Their Fingertips

Sales reps can pull up a customer's quote instantly in Salesforce while on the call

Challenge

Certified Slings & Supply wanted to modernize its sales process with Salesforce Professional, but the sales team needed visibility into Infor Distribution SX.e, the ERP handling operations and finance, without having to leave the CRM. Without that connection, reps couldn't easily pull up a quote, especially for the company's many customized products, while talking to a customer, and managers had a harder time keeping a comprehensive view of the sales pipeline.

Solution

Certified Slings & Supply brought in Commercient SYNC to connect Infor Distribution SX.e to Salesforce Professional. SYNC brings customer account records, sales orders, multi-ship addresses, invoicing, item master data, quote headers and details, contacts, and salesperson codes from SX.e directly into Salesforce.

Since the SYNC implementation, Certified Slings has experienced a 20% growth in revenue. They have a more comprehensive view of the opportunities that were created in SXe and can more easily manage prospects and their respective pipeline.

Alison Kavchuk

Partner

Results

Since implementing SYNC, Certified Slings & Supply has seen a 20% growth in revenue, with a more comprehensive view of the opportunities created in SX.e that makes it easier to manage prospects and their place in the pipeline. Sales reps can now quickly pull up a customer's quote directly in Salesforce while on a call, which matters given how many customized products the company builds, and managers can stay current on the sales pipeline without switching systems.

If a salesperson needs to look at a quote when they're talking to a customer, they can quickly find it in Salesforce. We build a lot of customized products, and we use that data for those purposes.

Alison Kavchuk

Partner

Brookdale Treeland Nurseries Cuts Customer Call Time in Half by Integrating SAP Business One with Salesforce via Commercient

Vescent Cut Manual Data Entry by 30% After Connecting Salesforce to Acumatica using Commercient

SensoScientific Keeps Sales and Finance in Sync with a Two-Way Sage 100 + Salesforce Integration from Commercient