All Hands On Deck
Work Smarter By Enlisting Commercient’s Help Desk
When you connect with Commercient you also connect with a personable and attentive support staff comprised of industry experts who are always on hand to help solve any issue you’re facing. We strive to keep you and your team focused of your business.
Customer satisfaction is our #1 priority around here. We’re always ready to connect you with a skilled expert to answer your questions and solve your problems should any arise. Commercient strives to provide the highest quality support and rapid problem resolution.
Specialists are available globally Monday through Friday 24 hours a day to assist with questions and troubleshooting. Average response time is 24 hours or less; 48 hours in the event of heavy caseloads. Resolution time is independent of response time, resolution time is variable and dependent on each and every situation. Live meetings via phone or web will be scheduled per availability. We’re only a click or a phone call away.
1. New customers undergoing new installations who are on Premiere Customer Success Plan.
2. To existing customers that have purchased a “Live Phone/WebMeeting Case”.